Résidence L'Image d'Outremont

I am very disappointed with this residence. The overall operation is chaotic, and there is a serious lack of organization and consideration for the residents. There are constant changes in the director of care, which creates significant instability and directly impacts the quality of services. The current director, Lorie, clearly lacks empathy and a human touch. She seems distant, uninvolved, and out of touch. Residents are not experiencing any tangible improvements under her management. The care system is poorly managed, many problematic situations are ignored, and the overall atmosphere of the residence suffers greatly as a result. This explains why there are fewer and fewer residents: the residence simply does not meet expectations. This residence needs serious change, both in terms of management and the human approach to residents.

I prefer to temper my assessment of this residence but it is impossible to ignore what I have noticed since my uncle has been there for almost a year and is paying over $8,000. The service, listening, empathy and love are never there! A team of staff who succeed one another never take any responsibility and are totally lacking in humanity for the most part. I mainly blame the heads of management who have total responsibility for the mediocrity and the quality of care! We now understand why the habit does not make the monk!

I'm very happy with my choice of L'Image d'Outremont. At L'Image, a small residence, you quickly feel like part of a family. There's a very pleasant atmosphere where everyone can find their place. Mutual support and genuine friendship are important factors at L'Image d'Outremont.

Bad

Very friendly staff. Very cozy environment.