Résidence Saint-Raphaël

Our mom was recently placed in the Residence St. Raphael . Being stressed out and not knowing what to expect we were probably a nuisance to the staff . We had been received and welcomed in the most warming manner . The staff is amazing . I had noticed in the reviews that people complained about the language issues, well we had been served in both adequately. The place is bright and spacious. Rooms are a pretty nice size comparing to other places we had visited . Meals are well thought of and yummy. Lots of entertainment going on . It was written in reviews - not enough staff - well we see plenty of staff around . I’m glad our mom could be there as I know she is safe , well taken care of and could call this place her home away from home . Thank you all for making it easy for us ❤️

My husband moved to Résidence St-Raphaël since 1st February 2024. We all love this place, clean, spacious and comfortable with high quality of cares. The staff is friendly and outstanding, thank you so much 🙏. There are regularly numerous activities (exercices, games, dance, parties, outdoors events.....) to keeping our seniors in good health, mentally and physically thanks to the great animation staffs 🙏. 💕

5 months after still very happy until I went to visit my mother last Sunday and it was 27.5/81degrees in her room and it was much cooler outside. Was told there is no AC in rooms only in the common room and she would have to leave her door open. That did not work. They know rooms on the 2nd floor are warmer due to the roof. This is also the new wing? Makes me think of news reports of elderly patients with no AC during a heat wave. At least I was told to buy an air conditioner and they will install it. That's what I will do. My 87 year old mother was admitted on Monday from another temporary residence.We were very well greeted from the director,receptionist, nurse and staff. Had the phone and cable running the same day It's in the new wing. Rooms are clean and big.My mom is not a fussy eater and is not a complainer I am so lucky for that, she seems very content after 1 week. Just a little disappointed there were not more reviews to read before her admittance. So far very i am very satisfied and will keep you posted with reviews as time goes on. Now my mother is 89 years old and as expected her health has declined to a point where she needs more care than can be offered at the Saint Raphael intermediate resource. I am horribly disappointed in the CIUSSS for the lack of beds availability for patients that are no longer autonomous and should not be sent back to a IR that cannot offer the care she requires. It was explained to me that by law Saint Raphael is obliged to take her back even though they cannot offer the care required. In the last 4 months my mother was sent to Lakeshore 3 times for weakness, fainting and falls. I begged that she not be sent back but they stabilized her and sent her back. The last time she could not even walk. After her last incident 1 month ago she fell out of bed and fractured her pelvis and was sent to Sacre Coeur, thank God. There she was evaluated again and it was determined that she not be sent back to Saint Raphael. At this time she is in the hospital receiving good care and is waiting for an available bed on the West Island. If this is what I have to look forward to when I get older I will start considering AID. I would like to thank the Staff at Saint Raphael and especially Debbie an amazing dedicated volunteer.

Rooms are a good size in the newer section, there is no air conditioning in the rooms and in hot weather temperature goes over 30 deg in the room, Not the most attentive staff for residents, the good staff do not stay for very long, a sign of a problem in my opnion. There is a lack of bilingual staff, The Manager of the residence speaks no english. The food is not very appetizing to taste or look at.

The plus side is it is very clean and the rooms are large with private bathroom. Nice dining room but the food is terrible. Eggs always served cold. No taste, no fruit except bananas. Not enough staff. Long waits for any assistance. Staff 99% of the staff does not speak English even though we were told the staff was bilingual. Would not recommend this residence.