Maison Niverville

RESPONSE TO MS. ANNIE PAQUET: First, we sincerely apologize to you and your loved one for the negative experience you had at our residence. Every person invited here for respite care for the first time must first meet with staff members to develop a proper care plan. Unfortunately, NO staff member came as required. Furthermore, all our room doors open from the inside. This discussion should certainly be continued, and if necessary, a formal complaint should be filed with the appropriate authorities. We are sorry for any inconvenience caused and remain available should you require any further clarification. Note: The employee on duty that night has been contacted. Gaétan Bouchard Coordinator Maison Niverville

A member of my family was placed there one day, and during the night they locked him in his room. He had forgotten to wet his diaper, and the attendant told him he could wet it two more times. I am going to file a complaint against this residence.

Since Mom has been at this residence, her spirits are very high, the food is amazing! Congratulations and thank you to all the staff for your excellent care, and what can I say about the welcome, a director who listens, etc. Thank you!

I have an excellent person who went twice because there was no more room anywhere. I went to see the place myself. I came back not smiling at all and the service is the one who would do the least. No good feeling. I even wrote in my will that I do not want to go to this place.

My mother stayed at the Niverville Residence for a month and a half. We visited her regularly. She received very good service; the staff is very attentive and everyone listens very well. The rooms are small and clean, but the building is not new. Very good care. Thank you again to everyone. Family of Thérèse Gélinas