Les immeubles André Gagné Inc. / Résidence Mary Elizabeth

Hello, I'm contacting you because one of my friends has been living in your residence for almost a year. He is under guardianship, and therefore vulnerable. I used to call him from Martinique to check on him. I've been calling him for a good week now, without a response. I contacted the Chateauguay hospital to see if he might have been admitted there. Without success. Could you please tell me what's going on to allay any concerns? Thank you in advance for your response. Mr. Clément GULIANI

I understand that this situation may raise questions and perhaps concerns. I want to emphasize that the decision regarding your mother's transfer was made within the framework of the Intermediate Resource Program of the Ministry of Health, over which we, as an establishment, do not have direct control. The deterioration in your mother's health necessitated an adjustment in her care environment to ensure her well-being, which remains our utmost priority. The social worker assigned to your mother's case worked to find a solution that was adapted to her new needs. The rapid relocation processes, just like the accommodation of new users, are indeed managed by the CIUSSS, the competent authority for these decisions. Our role as an establishment is to provide the necessary care and to ensure that all users enjoy an environment conducive to their well-being. We understand that change can be challenging, both for the users and their relatives. Rest assured that all measures are taken to facilitate these transitions and to maintain the quality and continuity of care. If you have any questions or would like to discuss the situation in more detail, please do not hesitate to contact us. We are here to support you through this ordeal and to ensure your mother's well-being.

My mother was there for 7 years. When she got too ill because of their incompetence, they shipped her out, and I had less than 24 hours to move her. I would not recommend this place to anyone. The administrator is way too young to care for the people there and has no idea what life as an elderly is

The most beautiful place an elderly person could live, with very good staff.

Good management