Le Royal Lévis

Ma mère a été en convalescence à cette Résidence et durant son séjour d'une semaine en octobre 2025 elle a été super bien traitée par le personnel que je qualifie d'exceptionnel. De plus les lieux sont propres et adaptés. BRAVO à toute l'équipe mais particulièrement aux préposés aux bénéficiaires.

I have nothing but praise for the people who work there. My mother was cared for like a member of the family, with humanity, dignity, and the utmost respect. In particular, I am deeply touched by the kind and welcoming Mélanie and Martin, who treated my mother as if she were their own. Thank you so much.

My mother stayed at this retirement home for a week. It took 20 minutes to answer emergency calls, and they washed their residents with car wash cloths. The staff weren't well-trained and didn't know how to perform day/night care for a resident with an arm splint. I even had to deal with a resident who had escaped because the gate wasn't closed. The food was very basic: half a glass of coffee and orange juice, plus four pieces of banana. The facilities were also substandard, with boxes of gloves on the access ramps.