Héritage Plateau

We had a horrible experience there. Mom had advanced Alzheimer's. I feel we were very clear with what her needs were before moving in, and we were assured this was a good fit for her. Although the rooms were nice, there were problems from the start ex: lock on bathroom door was faulty. She would get locked in there. Hallways deserted and cold. Some staff was helpful and kind, and there were some good activities, but overall, for someone like my mom, the main things were missing. Not enough staff, and it seems like a lot of the staff was not trained for this level of care. More hands on care needed, or don't accept people that require more care than what you can offer. We found her sleeping on the floor in her room in the mornings, and even with us being there a lot, and sending our own caregivers to pad the missing care, she still went downhill very quickly health-wise and cognitively. Ended up at hospital twice within a few weeks, and then CHSLD, where the care was more appropriate.

Not very cooperative

Not enough staff to take care of your parents. Nobody looks over The special needs of your loved one. Shame on you all

Our mother was recently admitted, and we are delighted with the services, meals, and attention paid to the residents by the staff and management. We feel she is safe and well cared for. ✨