CHSLD du Manoir-de-l'Âge-d'Or

Information for residents' families: Regarding the 12th-floor unit, the nursing staff is completely unprofessional and shows no consideration for the elderly, according to each individual's records. Residents often find themselves in a state of despair, with inadequate clothing following their "so-called" partial washing (summer sandals in winter and no stockings) due to a blatant oversight by the attendant. There is no check regarding the wearing of dentures, so residents must eat without their dentures. The nursing staff provides no encouragement to residents to participate in activities. The nurses' position is problematic: communication with families is difficult and they are not very receptive.

With the exception of one employee from Cambodia, the staff is nonchalant, negligent, and uncooperative. The elevators are filthy, filled with splashes from years ago, there's an unpleasant odor throughout the building, and the floors are sticky and dirty. It's the definition of a death trap.

People there live according to their usual habits with medical care, meals three times a day followed by two snacks, the right to smoke if necessary according to their financial means and also the leisure to consume beer or wine. They are also supervised in their incapacity.

The level of incompitancy and I think I should know attitude, patient complaints and general air of who cares is to say the least surprising

My mother has been staying there since March 2016. She has Alzheimer's, and we are very satisfied with the care she receives. She is never left to her own devices; she is always well-stimulated, and there are all sorts of activities to keep her awake. The food is well-suited to her condition, and she seems to feel at home. We can reach her without any problem. We can see that she is happy every time we visit.