Résidence Plaisance des Iles

The residence is experiencing several problems related to management and respect for residents' rights. It houses staff from care agencies in the retirement home instead of housing them elsewhere at their own expense, without notifying residents. **Intrusive Inspections**: The lack of respect shown by the person nicknamed Patrice, who enters the rooms without knocking, is an invasion of residents' privacy. Sometimes we're asleep or in the shower, and he comes back in just the same. No respect. It is essential to formally report these incidents to the facility's management. If management fails to take action, residents' rights organizations or local health authorities can be contacted to investigate these practices. . **Air Conditioning Problems**: Regarding defective heat pumps and families' out-of-pocket expenses for air conditioners, this raises the question of the facility's obligation to ensure a healthy environment. If the facility doesn't have the means to repair or replace equipment, it's legitimate to ask for temporary solutions or compensation for families. They don't have enough funding to pay for the heat pumps that didn't work all summer with the heat waves. Families are angry and have to pay out of pocket for air conditioning in their rooms. The residence could improve transparency with residents and families, and better maintain the equipment essential to the well-being of seniors.

Poor quality food... insufficient and inadequate quantity... Supervisor is condescending and disrespectful to some elderly people. In short, too expensive for the poor service offered.