Lux Gouverneur

I had to remove two stars because my grandmother has lived there for years and receives excellent service, except that one of your receptionists at the entrance seems genuinely frustrated with life. She speaks to me and my grandmother with a lack of patience and tact. Even though I explained that I was only there for a visit, she questioned me in a rude tone. I really don't appreciate this person; she has gray hair and wears glasses. Please pass on the message to her that politeness and respect are essential. I have never had any problems with the other receptionists; they are very kind. Thank you for taking the necessary steps; we are counting on you.

An amazing place with great services and in a perfect location - highly recommend!

Excellent

This residence gives a luxury hotel feeling with the impressive lobby, very friendly staff and tons of activities to keep my aunt active and happy.

There's no way that this is a luxury residence. The receptionist is so unprofessional. She puts me on hold for more than 5 minutes in order to speak with the manager and she answers my call again after she puts me on hold asking why I called back?? hm... you put me on hold ma'am. Who hired her?