Les Résidences Soleil Manoir Sherbrooke

The person who answers the phone at lunchtime shouldn't be doing it. They scare away potential customers with their lack of tact and abrupt tone.

The food was inedible, the services offered were expensive, and $129 a month for housekeeping was outrageous. There was childish behavior and a lack of respect. It was poorly organized. In short, I do not recommend this place.

Prop

It would be truly desirable for the reception staff at this residence to improve their communication. The receptionist, who is often our first point of contact, seems rather unproactive in providing necessary information, and even speaks with a blasé, even dismissive, tone. It's common to receive responses like "I don't know" without any attempt to find the answer, even when it concerns important questions about the health or safety of the residents. We often feel like we're bothering them. Better collaboration with family members, professionals, and regular visitors is essential to ensuring a safe and peaceful environment for everyone. An effort in this direction would be greatly appreciated.

Infected