CHSLD de Plessisville

07/20/2023 - AM: My partner went to the CLSC because his wrist and forearm are fiery red, hot, and VERY painful. He also has a fever. He was told that the staff there are not accredited to provide him with care. I swear I will call them if it turns out to be serious.

Today around 11:10am, it took 5 or 10 minutes. I entered room 3 for blood tests and it took at least 15 or 20 minutes to explain that I had leaking veins (small veins). I explained to the lady that they were leaking, but she replied that it was because they weren't swollen enough. In any case, at the very end of the blood test, she said goodbye (meaning I don't want to see you here again). I left with a gray heart, almost in my arms.

Je me suis présentée à 15 h 30 pour un test d'urine après avoir vérifier l'horaire de l'établissement sur le site internet : ouvert de 7 à 20 heures. La réceptionniste m'informe que ce test ne pourra se faire puisque le laboratoire ferme à 14 heures. À aucun endroit sur leur site je n’ai lu cette information. Je demeure à une vingtaine minutes de Plessisville. J'ai fait le déplacement uniquement pour ce test. J'ai suggéré à la réceptionniste d'ajouter cette information plus que pertinente sur le site afin d'éviter les mauvaises surprises à d'autres personnes.

Unfortunately, this is the second time the blood test nurse has been unsatisfactory. She didn't respect the appointment time, was completely lacking in empathy, and her blood-drawing skills were questionable...she seemed to have trouble doing things properly. It's a shame because the rest of the staff is generally friendly and competent.

I got an appointment the same day I called. I was given excellent follow-up for my needs.