CHSLD Notre-Dame-de-la-Merci

Understaffed CHSLD. Many patients , huge, and not enough attention paid to the elderly patients. The nurses are stressed but mostly nice. So you can ring the bell and nobody will show up for hours and when they do they see all the rooms ringing together.. Ive seen other CHSLD and unfortunately this is the only one like that.

People are nice as long as you are nice to them. Main complaint is the food. I’m put on a diet that is soft food at best and they run through their menus really quick (boring) and are , quite frankly, unpalatable. Phones are missing and the whole building is in the deep freeze . The gruesomeness of the place reminded me of the barracks . My rudimentary french was put to the test. Even though I had the right to be spoken to in English, as soon as I spoke one word almost every one screamed the one English word they know, “FRENCH!” and walk away as if it were the most shameful thing . They pretty much do their thing and then leave. What more do you want?

My mom was admitted mid September and we have not yet had an orientation appointment. My sister had to call and complain to head office and finally someone is meeting with us in November 12th! No one speaks hardly any English and so difficult to get answers. They get so defensive like we’re trying to accuse them of something. All we are looking for is some compassion and help from these so called medical professionals. No one seems to know anything. You look for someone on the floor for assistance and no one on sight. You press the button and takes them forever to come to her room. You could be laying on the floor and die by the time someone comes to check. Now my mom is getting palliative care but they have no room in that section. I’m so not impressed with this place. So sad that this is the last place my mom will be in. It was supposed to be a transition place while we wait for room in a private room at another location. Unfortunately my mom is running out of time now :( this was in 2019

Mom has stayed there at three different times about six weeks each time. Yes there is only one section really renovated, but as another reviewer suggested try to go as often as possible and find out yourself the routine for the different services ex: when does the doctor make rounds, the physiotherapist, the occupational therapist, the social worker, etc. Mostly try to hide your personal negative opinions in front of your parents because Negativity is Contagious- like children they can feel it when you are upset at the physical / non-professional conditions. When we were in the Philippines it was rarely better anyway. It was a cleaning staff member Nathalie who hinted to me that mom was depressive and refusing medication saying she just wanted to die. I informed everybody about her negative thoughts, and with the concerted help of everybody she actually got back to walking after: 1) hip replacement surgery 2) phlebitis complications 3) intestinal obstruction from constipation 4) severe arthrtis..now still going strong at 91 despite covid. Count our blessings!

My mom who is 93 years old was transferred here from.Fleury hospital to recover from hip replacement surgery. Yes they are under staffed and yes the majority speak only french but that doesnt take away from.the fact that the staff does do everything possible to make ones stay as safe and as accomodating as possible. Do not expect an orientation session like one reviewer mentioned on another review. Instead go visit as often as possible. I was there 3-4 times a week consistently. Despite my mom speaking no french and very little english she managed to have all her needs met. The food wasnt a 5 star high end rwstrrant style but it was actually pretty good. Staff was attentive and accomodating. The first 2 weeks they put the resident in quarentine because of the covid precautions but still work with them to get them walking and functioning again. My mom said everyone was very nice....and from What i witnessed i can say the same. After the 2 weeks are done...they continue to work with the injured till they reach the point where the person is close to full recovery at qhich point a social worker will reach out to u. The key to the entire experience is to visit often...mymom was discharged 3 weeks after entering and is now home repirting little to no pain. I really xant say anything negative aboit the entire process and the staff and the facility. Rooms were clean, quiet and well lit and some views were absolutely gorgeous along the river. Staff was polite and accomodating...i was hesitant at first given all the negative reviews but the overall experience for me and my mom was a pisitive one.